Student Enrollment Officer

Philippines

ROLE SUMMARY

The Student Enrollment Officer will be responsible for managing and coordinating activities and resources associated with the student’s experience. You will be assigned to a Canadian school.

KEY ACTIVITIES & RESPONSIBILITIES

Prepare lists of expected students every intake and coordinate with the student recruitment team to provide timely updates to stakeholders.
Manage files submission to student portal.
Review uploaded to student portal files on a daily basis.
Maintain up to date individual student files and follow-up on incomplete documents.
Assist in the interim reviews of the student files.
Communicating with students regarding missing documents according to departmental timelines.
Manage shared Student Services inbox.
Ensure students receive efficient resolutions to their issues/ complaints in accordance with internal and external procedures.
Register and enroll new students using a student management system. Assist in the development and drafting of the Student Handbook to update changes in program information and any changes/ improvement in policies and procedures.
Coordinate the progress test /mock exam schedule for each semester.
Actively involved in the invigilation of mock exams and their entire preparation. Scan and save all the marked answer scripts of students and assessment forms.
Issue student any relevant documents e.g. holiday requests, attendance letters, course transcripts, issuing student insurance, and student ID cards in a timely manner.
Manages the daily operations of the school’s student services and addresses all issues related to all stakeholders.

QUALIFICATIONS, KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Degree holder of any field
Minimum of 2 years experience in administration and customer service
Experience in the education sector is desirable
Excellent English communication skills, both oral and written, a second language will be considered an asset.
Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
Conduct themselves ethically, with high levels of accountability and integrity, demonstrates sound judgment and respect for the individuals in all interactions.
Excellent interpersonal, communication and customer services skills.
Keen attention to detail.
Strong organizational and analytical skills

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

To apply for this opening, please send an email to careersph@gus.global with subject line as: "Job title (Website)"

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